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How artificial intelligence is revamping customer call centers
CBS News Sunday Morning explores the impact of AI bots on customer service at over 100 major companies. The report highlights how artificial intelligence is changing the way businesses handle customer interactions. This technology has the potential to improve response times and provide more consistent service. For creative professionals, AI in call centers could lead to new opportunities in designing conversational interfaces and customer experience strategies.
Purpose-built AI builds better customer experiences
A senior product advertising manager at NICE discusses how AI enables improved customer experiences across multiple channels. The article explores how purpose-built artificial intelligence solutions are tailored to specific customer service needs. These AI systems can analyze customer data and provide personalized interactions. For professionals in marketing and customer relations, this technology offers new ways to enhance customer engagement and loyalty.
AI in Customer Service Statistics
This comprehensive guide examines the limitations, opportunities, real business value, and predictions of AI in customer service. The article provides statistical insights into how consumers perceive and interact with AI-powered customer service tools. It also discusses the potential impact of AI on customer service roles and business operations. For business strategists and customer service managers, these statistics can inform decision-making about implementing AI solutions.
The Future of AI in Customer Service | IBM
IBM explores six AI-based customer service trends that can help provide better customer experiences across the customer journey. The article discusses how artificial intelligence is shaping the future of customer interactions and support. These trends include personalized experiences, predictive analytics, and automated issue resolution. For professionals in customer service and technology sectors, understanding these trends can help in planning for future service innovations.
Putting AI to work for Customer Service
This video demonstrates how generative AI can enhance customer satisfaction and increase productivity for organizations. It showcases practical applications of AI in handling customer inquiries and support tasks. The content explores how AI can streamline customer service processes and improve response times. For business owners and customer service professionals, this video provides insights into implementing AI to boost operational efficiency.
How to Build an AI Chatbot for Customer Service
This video tutorial explains how AI chatbots can manage customer questions on websites via conversational live chat 24/7. It provides guidance on creating and implementing AI-powered chatbots for customer service. The content covers the benefits of using chatbots for round-the-clock customer support. For web developers and customer service managers, this tutorial offers practical knowledge for integrating AI chatbots into existing customer service systems.
Early emails between OpenAI, Musk revealed
Court filings from Elon Musk’s lawsuit against OpenAI have exposed internal emails from the company’s early years. These emails reveal tensions around control, talent acquisition, and concerns about AI dominance between 2015 and 2018. The documents show leadership worries about control over artificial general intelligence and debates around Microsoft collaboration. For those interested in the history and development of AI companies, these revelations provide insight into the challenges and decisions faced by major players in the field.
Suleyman: AI with ‘near-infinite’ memory achieved
Microsoft AI CEO Mustafa Suleyman announced the creation of AI prototypes with “near-infinite memory” capabilities. These prototypes can reportedly maintain persistent memory across unlimited sessions, breaking through current limitations. Suleyman expects this technology to be available by 2025, enabling AI systems that can engage in ongoing, evolving dialogues. For AI researchers and developers, this advancement could open new possibilities in creating more sophisticated and context-aware AI applications.
Transform blog posts into infographics
Infography uses AI to automatically convert blog posts or text content into professionally designed infographics. The process involves creating an account, choosing content source, selecting a format, and customizing the design. This tool allows users to save brand preferences for consistent designs across multiple infographics. For content creators and marketers, this AI-powered tool offers a quick way to repurpose written content into visually appealing infographics.
Arc Institute releases ‘ChatGPT for DNA’
Scientists at the Arc Research Institute have introduced Evo, an AI model trained on 2.7 million microbial genomes. Evo can interpret and generate genetic sequences with high accuracy, learning from DNA, RNA, and protein sequences simultaneously. The model has shown capabilities in designing genetic editing tools and predicting DNA changes’ effects on bacteria. For researchers in genetics and biotechnology, Evo represents a powerful new tool for genetic analysis and engineering.
Musk sues California over deepfake law
Elon Musk is suing California on behalf of X (formerly Twitter) over a law requiring large online platforms to manage AI-generated election-related deepfakes. Musk argues the law violates constitutional amendments and could lead to censorship of political speech. The lawsuit follows Musk’s involvement in spreading a deepfake of Vice President Kamala Harris in July. For social media managers and content creators, this case highlights the ongoing challenges in navigating the intersection of AI-generated content and platform regulations.
ESPN testing AI avatar ‘FACTS’
ESPN is testing an AI-powered avatar called FACTS on its SEC Nation show. FACTS uses sports data to deliver education and entertainment around sports analytics, based on ESPN’s first statistician, Howie Schwab. The avatar is designed to make analytics data more accessible to fans, enhancing pre-game discussions. For sports journalists and broadcasters, this AI integration demonstrates new ways to present complex data to audiences in an engaging format.
Coca-Cola uses AI to create ads for the holidays
Coca-Cola has created an AI-generated version of its classic Christmas ad “Holidays are Coming” from the 1990s. The new ad includes AI-generated animals like polar bears and will be shown on TV and online platforms. This marks the first time Coca-Cola has used AI for this particular advertisement. For advertising professionals and marketers, this case study showcases the potential and challenges of using AI in recreating nostalgic content.
Experimental Gemini model hints at what’s next
A new model called Gemini-Exp-1114 has topped the Imarena leaderboard, surpassing OpenAI’s preview model and matching the latest version of GPT-4. Currently available only to developers, this model could be a precursor to Gemini 2. For AI researchers and developers, this new model suggests potential advancements in language processing capabilities and could influence future AI applications.
Elon Musk’s xAI raises another $6B for war chest of Nvidia chips
xAI is set to secure $6 billion in new funding, primarily from Middle Eastern countries. The funding will be used to purchase 100,000 Nvidia GPUs, putting xAI’s valuation at $50 billion. This investment makes xAI one of the most valuable AI companies. For tech investors and AI industry watchers, this major funding round signals the intense competition and high stakes in the AI chip market.
Anthropic’s new AI tools
Anthropic is releasing new developer tools, including a Prompt Improver. This tool automatically refines prompts, leading to a 30% increase in accuracy. For AI developers and users of large language models, these tools could significantly enhance the efficiency and effectiveness of AI interactions, potentially improving various AI-driven applications and services.
Sam Altman and Arianna Huffington’s Thrive AI health assistant
TechCrunch spotted a preview build of the Thrive AI health assistant. The tool is similar to ChatGPT but focuses on health-related prompts. For healthcare professionals and developers in the medical tech field, this AI assistant could represent a new approach to providing health information and guidance to users.
Orbit: New VR interface
Tech blogger Robert Scoble previewed Orbit, a VR interface that can “control your brain from outside your brain.” The technology can reportedly induce different sensations, like the feeling of a wave flowing through your body. For VR developers and researchers in neurotechnology, Orbit presents intriguing possibilities for creating more immersive and physiologically interactive virtual experiences.
NASA and Microsoft’s Earth Copilot
NASA and Microsoft have unveiled a platform called Earth Copilot. This tool allows users to inquire about global geospatial trends, such as crop health, air quality, and hurricane impacts. For environmental scientists, policymakers, and educators, Earth Copilot could provide valuable insights into global environmental patterns and changes.
Palette: AI-powered trend spotter
Singaporean AI platform Palette can generate brand ideas based on trends and 61 billion data points. The company’s partners include major brands like Pepsi, Kellogg, and Pringles. For marketers and brand strategists, Palette offers a data-driven approach to identifying and capitalizing on emerging trends in consumer behavior.
British Company Introduces AI Granny Designed to Waste Scammers’ Time
British telecom company O2 has created “Daisy,” an AI with a grandmother’s voice designed to keep scammers on the line. Using technology similar to ChatGPT Voice, Daisy tells long stories and gives out fake personal details to frustrate fraudsters. The AI has held scammers on calls for up to 40 minutes. For cybersecurity professionals and telecom companies, this innovative use of AI demonstrates a creative approach to combating phone scams.
NVIDIA’s new AI chips reportedly overheat in server racks, sparking delay concerns
Nvidia’s upcoming Blackwell GPUs for AI computing may face further delays due to overheating issues when connected on server racks. The company is working on redesigning the racks to address this problem. For hardware engineers and data center managers, this situation highlights the challenges in managing heat dissipation in high-performance computing environments.
Elon Musk expands lawsuit against OpenAI to include Microsoft
Elon Musk has broadened his lawsuit against OpenAI by adding federal antitrust claims and naming Microsoft as a defendant. This expansion of the legal action brings new complexities to the ongoing dispute in the AI industry. For legal professionals and those following AI industry dynamics, this case could have significant implications for partnerships and competition in the tech sector.
AI Tools
🛠️ Delve.ai – AI-powered customer persona generator that transforms your data into detailed, actionable customer profiles.
📊 ChurnZero – Comprehensive customer success platform with built-in AI features for actionable insights.
🤖 Yuma AI – Streamline support with a smart chatbot and AI ticket routing system.
🌱 Evo – AI model trained on microbial genomes for genetic sequence interpretation and generation.
🎤 Mikrotakt – Extracts elements like vocals or drums from any track using AI.
🎮 AI Game Master – Offers an immersive DnD-style experience powered by AI.
📚 NotebookLM – Create reports and briefings from web sources.
💡 Hyouka – Interactive AI surveys improve response rates and reduce fatigue.
📅 Draft – AI-powered to-do list for effective task management.
💬 Sona – Transforms conversations into actionable insights.
🛍️ Zepic – Provides quick turnaround for AI-driven campaign creation on Email & WhatsApp.
AI Jobs
💼 Social Media Manager at The Rundown – Manage social media strategies and content to engage user base effectively.
🔧 Senior Implementation Manager at Curai – Lead implementation processes for innovative healthcare solutions.
🎨 Staff Growth Designer at Grammarly – Drive design strategies for monetization and user growth.
🚀 Director of Product Operations at Databricks – Oversee product operations for scalable AI-driven initiatives.
🔍 Senior IT Specialist at Snorkel – Manage IT infrastructure with a focus on reliability and innovation.
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